Privacy Policy
How we handle the information you share with us. Last updated: June 2026.
Sterling Home Group (“we”, “us”) provides Sub-Zero appliance repair across Miami-Dade, Florida. This policy explains what information we collect through this website, how we use it, and the choices you have. By using this site or submitting a request, you agree to this policy.
Information we collect
Information you give us. When you submit the request form or call us, we collect your name, mobile number, ZIP code and a short description of the appliance problem. We only ask for what we need to book your repair.
Information collected automatically. Like most websites, we automatically receive your IP address, approximate location, device and browser type, the pages you view, the date and time, the page that referred you, and advertising identifiers such as the Google click ID (gclid) and campaign parameters. This is collected through cookies and similar technologies.
How we use your information
- To call or text you back and schedule your same-day Sub-Zero repair.
- To provide the diagnostic, quote and any repair you approve.
- To operate, secure and improve this website.
- To measure and improve our advertising, including conversion tracking.
How we share it
We do not sell your personal information. We share it only:
- With our own dispatch and technician team — including the secure messaging tool we use to receive new requests — so we can contact you and complete the repair.
- With trusted service providers that help us run the site and measure our ads (for example, Google for analytics and Google Ads conversion measurement).
- When required by law, or to protect our rights, safety or property.
Calls & text messages
By submitting the form or calling, you agree that we may contact you by phone or text at the number you provide to discuss and schedule your repair. Standard message and data rates may apply. You can ask us to stop contacting you at any time by telling the technician or calling +1 (833) 666-1996.
Cookies & tracking
We use the Google tag (gtag.js) for Google Ads conversion measurement and a first-party analytics tool to understand how the site is used. You can control or block cookies in your browser settings, and manage ad personalization through Google Ad Settings and optout.aboutads.info.
How long we keep it
We keep your information only as long as needed to provide the service you asked for and to meet our legal, tax and accounting obligations, after which it is deleted or anonymized.
Your choices & rights
You can ask us to access, correct or delete the personal information we hold about you. Just call +1 (833) 666-1996 and we will help.
Children
This site is intended for adults arranging appliance repair. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The “last updated” date above reflects the latest version.
Contact us
Sterling Home Group · Serving Miami-Dade, FL · +1 (833) 666-1996
Sterling Home Group is an independent appliance-repair company — not affiliated with, authorized, or endorsed by Sub-Zero Group, Inc. “Sub-Zero”® is a registered trademark of its owner, used here only to describe the appliances we service.