Terms & Service Guarantee

These terms apply to Sub-Zero appliance repair provided by Sterling Home Group across Miami-Dade, Florida. They sit alongside the written invoice you receive for any repair.

Quotes & pricing

We quote one flat price up front, in writing, before any work begins — no hourly meter and no surprise add-ons. The diagnostic is free when you approve the repair. If we cannot repair your unit, you pay $0 — not even the visit.

2-year written warranty

Every repair is backed by a 2-year written warranty on parts and labor, stated on your invoice. If the same fault returns within the warranty period, we return and fix it at no charge.

Fully insured

We are licensed and insured. In the rare event your appliance or kitchen is damaged during a repair, it is covered — and we confirm that in writing before we start.

Same-day service

We offer same-day repair across Miami-Dade subject to availability and the time of your request. If we cannot reach you the same day, your diagnostic is $0.

Genuine OEM parts

We use genuine Sub-Zero OEM parts only, fitted by factory-trained technicians. Where a rare part must be ordered, we tell you up front and book your install as soon as it arrives.

Trademarks & independence

Sterling Home Group is an independent appliance-repair company — not affiliated with, authorized, or endorsed by Sub-Zero Group, Inc. “Sub-Zero”® is a registered trademark of its owner, used here only to describe the appliances we service.

Governing law & contact

These terms are governed by the laws of the State of Florida. Questions? Call Sterling Home Group at +1 (833) 666-1996 — serving Miami-Dade, FL.